At eleven:30PM the job was nonetheless not total. Will two calls to customer service they indicated that the installers could clearly show up between 8AM-6PM. I indicated that it had been Really unprofessional to work late into your evening at anyone's residence Specially given that that they had set aside all the working day awaiting them to point out up. Customer service indicated that when they show up at 6pm they must suggest the amount of hrs it might take and would the customer want to reschedule. Hardly ever in a million several years would I do think 3 installers would consider 5.5 several hours and get the job done until finally eleven:thirty PM in anyone's household. Your entire encounter was unacceptable. Never use Empire Today...your complete expertise was dreadful.
The appointments are designed having said that after I known as Nov 29…’it was never verified during the system’. At that time I'm scheduled by Fred Parsons nd Mike Botaishs’ workforce They are going to be here Dec 4….
As of 11:30am aug 21, 2017. I sit in this article waiting around as I had been promised a simply call in 30min. Nobody has identified as. No person has showed up for my install. I’m now calling in and finding resolution. I had been promised an install
June 19, 2018 at nine:04 am I have talked to various customer service people who all explain to me somebody will get in touch with me again but not one person at any time does? Previous 7 days Empire identified as me to inform me that they would be out Monday June eighteen th to install our carpet, On Sunday an individual named Tony called me and claimed were they installing carpet on Monday or laying it down. I explained it absolutely was an area rug he questioned if I realized the scale. I explained your salesman measured it, Tony claimed the scale were not over the get.He would phone the salesman Carmelo for getting them however, if it desired binding it couldn t be carried out the next day. I stated all this was specified to Carmelo and you also don t know any of it the working day right before your suppose to come out. I'm eighty decades previous and my wife And that i moved all we could in our Bed room as they have been popping out the next day.
I purchased laminate flooring and hardwood for my stairs and hallway. My husband and I took trip for getting this mounted. Was confident by salesman it would be accomplished And the way terrific your service is. So, my partner And that i cleared the many large furnishings out from the place, created arrangements for our 3 pet dogs to be from your home, cleaned every little thing in anticipation of our put in this Sat early morning. Installers get to house and now we are so fired up. That’s the END of our enjoyment. When they carry in ipieces to verify accurate flooring, Almost everything is incorrect!!! Hardwoods don’t match in the least- stairs are a different shade from flooring, transitions Yet another coloration, one/four round yet another color.
He instructed me the carpet installers were not the schedulers and they need to not have told me that they might be back at nine:00 AM. Terri even explained to him that we'd be willing to routine it at a later on date if he would honor their promotion which was to possess the instillation done by Thanksgiving or it absolutely was absolutely free.
Your pleasure is essential to us, and we regret to listen to that you just’re not pleased with your floor repair. We’ve Found your account, and we’ll be in contact with you quickly to debate your fears.
So now what? I wait all over once again right up until anyone decides they want to setup the fix? This has actually been an complete catastrophe. Employing Empire was the largest slip-up I have ever produced.
Thanks for bringing your fears to our notice. We sincerely apologize to your knowledge, and understand that we’ve spoken to you in regards on your considerations. In the event you keep on to have concerns make sure you Call us at customersupport at empire-today.com.
I have nevertheless to check out the money. Kim Laurecella (undecided of the spelling) has identified as me serveral moments for the duration of my working hrs. I am a Trainer and may’t get the phone at selected periods. I've spelled out that. I've referred to as Kim again inside minutes and he or she does not pick up her phone.
We regret to hear this was your expertise and want to further more aid you. Please email your concerns and account details to customersupport at empire-today.com, and mention Headquarters in the topic line, so we will further support you.
I just terminate my deal on this enterprise after they screwed up not after but 2 times the installation schedule in my rest room. Initially was plan final Friday. It was rescheduled for today att 9am become 11am then we really need to hold out right empire carpet installation reviews up until Almost 1pm and nobody came.
August 16, 2018 at 6:eleven am We have now experienced Empire set up carpet for our house in excess of the many years. I known as in 7/2018 for carpet fix as my Pet dog scratched up a little part our learn Bed room carpet. First, Once i called, the representative explained that somebody would contact with 24-forty eight several hours…took about a 7 days. After contacted, Empire reported another person from other department would contact….no call. I finally acquired a maintain of some just one Practically 4-five months afterwards!! At last, I thought we created progress..not! The gross sales individual, soon after a lot of email messages forwards and backwards such as photographs of space needing mend, a day was scheduled for your “maintenance”. I had been instructed to clear out entire place (couldn’t realize why total area needed cleared out for patched/repair service and questioned it numerous situations). Service was scheduled, home wholly filter, and perhaps gained reminder call day right before. Effectively, day of appointment, I used to be referred to as and informed they had to reschedule. I was particularly upset and referred to supervisor, Tim, who was Definitely no aid and “could do nothing over it”. I demanded to speak to his superior, Robert.
Speedy forward 1 one/two years later... Any place that we actually walk, It truly is matting (I vacuum that has a Kirby) and every one of the thresholds are mashed down so much the tack strips not only clearly show, you've got the Pleasure of Experience them.